Our medical records request process ensures your records are safely and confidentially maintained while providing you ready access when you need them. There are a few ways you can request copies of your medical records.
How to Request Your Medical Records
To obtain a copy of your medical records from CaroMont Regional Medical Center or any CaroMont Medical Group doctor's office, please contact the HIM/Medical Records Department at 704.834.2111 or visit the Customer Service counter located on Level B (off the visitor parking deck) at CaroMont Regional Medical Center Monday through Friday, 8:30 a.m. to 5:00 p.m.
Patients may complete this form and send it to HIM/Medical Records at the address or fax number listed below.
Third-Party requesters such as attorneys or other authorized representatives may complete this form and send it to HIM/Medical Records at the address or fax number listed below.
CaroMont Regional Medical Center
2525 Court Drive
Attn: Medical Records
Gastonia, NC 28054
Additionally, some medical records are available via the MyChart portal. MyChart is a secure online patient portal that allows CaroMont Health patients to see portions of their electronic medical records while receiving care from CaroMont Health and CaroMont Medical Group providers. Patients can request an account at mychart.caromonthealth.org to gain access to some test results, appointment information, summaries of clinic visits and hospital admissions at no charge. If you need additional information, send a message via MyChart and additional records can be downloaded for you.
Additional Information Regarding Your Privacy
CaroMont Health honors a patient’s right to confidentiality of medical information as provided under federal and North Carolina law. For more information, click here.