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Family Initiated Rapid Response

If at any time you notice a sudden worsening of the patient’s condition that is not being addressed, you may call CaroMont Regional Medical Center’s Rapid Response team. Specially-trained responders, available 24 hours a day, will assist the patient’s care team in assessing the situation and getting additional treatment, as appropriate.

When Do I Make a Rapid Response Call?

First, please address any patient care-related questions with the nurse. They will share questions with your doctor. If you feel that the condition is not being properly addressed, you are encouraged to make a Rapid Response call.

How Do I Make a Rapid Response Call?

You can place a call 24 hours a day by dialing 2000 from the patient room phone or 704.834.2000 from an external phone. Tell the operator that you are placing a Rapid Response call and give the following information when prompted:

  • Your name and location.
  • The patient’s name and room number.
  • What is your concern?
  • What has changed?
  • How long has this change been going on?
  • What do you think is the problem?
  • With whom have you discussed the problem?