Reporting Concerns

Your quality care and safety is important to us. If you have any unresolved complaints regarding patient care or safety issues, you may express your concerns directly to the department, contact CaroMont’s Patient Representatives at 704.834.2694 or you may report them to our accrediting body or the state agency listed below:

The Joint Commission
https://www.jointcommission.org
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: 800.994.6610

Division of Health Services Regulation
www.ncdhhs.gov
2711 Mail Services Center
Raleigh, NC 27699-2701
Toll Free: 800.624.3004

Medicare Beneficiary Ombudsman
https://www.medicare.gov/claims-and-appeals/file-a-complaint/complaint.html
1.800.MEDICARE (800.633.4227)