Visitation

At CaroMont Health, the safety of our patients and employees is our highest priority. Family members and care partners remain respected members of the healthcare team and are welcomed to our facilities with the following guidelines in mind:

Our Promise

• CaroMont Health patients have the right to define their “family” and how they will be involved in care, care planning and decision making.
• All patients have the right to receive visitors. CaroMont Health will not restrict, limit or deny visitation privileges based on age, culture, language, physical or mental disability, socioeconomic status, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
• Visitation is open to virtually anyone – a spouse, domestic partner (including a same-sex domestic partner), another family member or friend. CaroMont Health will ensure that all visitors enjoy full and equal visitation privileges consistent with the patient’s preferences.
• The patient has the responsibility to inform the staff of any visitor(s) they would like to be asked to leave.
• CaroMont Health will allow a family member, friend or other individual to be present with the patient for emotional support during the course of the hospital stay.
• CaroMont Health will allow for the presence of a support individual of the patient’s choice unless the individual’s presence infringes on others’ rights, safety or is medically contraindicated. The support person may or may not be the patient’s surrogate decision maker or legally authorized representative. 

Visitor Guidelines

Visitors at CaroMont Regional Medical Center Locations

For the safety and security of all patients, visitors and staff, CaroMont Health uses the Fast Pass visitor management system at CaroMont Regional Medical Center, CaroMont Regional Medical Center-Belmont, and CaroMont Regional Medical Center-Mount Holly.

Check-In Requirements:

• All patients and visitors must check in using Fast Pass stations located at all public entrances before entering the hospital
• Anyone 18 years and older is required to provide a government-issued photo ID (driver's license, state ID, passport, military ID, or other government-issued identification)
• If you do not have a government-issued ID, our staff will assist you with alternative identity verification methods

What to Expect: The Fast Pass check-in process is quick and straightforward. Simply approach a Fast Pass station, follow the on-screen prompts, present your ID or provide alternative identification information, and proceed to your destination. Our staff is available to assist with the system and answer any questions. We recommend arriving a few minutes early to allow time for the check-in process and bringing a government-issued photo ID if you are 18 or older to ensure a smooth visit.

North Carolina’s No Patient Left Alone Act

CaroMont Regional Medical Center complies with North Carolina’s No Patient Left Alone Act (NPLAA). The statute is available here.

Patients and families who believe a violation of the NPLAA has occurred may reach out to the individuals responsible for investigating NPLAA visitation violations:

• At CaroMont Regional Medical Center, please call 704.834.2694 and ask to speak with a Patient Representative.
• Individuals may also contact the North Carolina Department of Health and Human Services at 800.662.7030 and ask to speak with the Clinical Administrator.
• Individuals may also contact The Centers for Medicare and Medicaid Services, Region 4 at 404.562.7888 and ask to speak to the Regional Director.