Visitation

At CaroMont Health, the safety of our patients and employees is our highest priority. Family members and care partners remain respected members of the healthcare team and are welcomed to our facilities with the following guidelines in mind:

Our Promise

• CaroMont Health patients have the right to define their “family” and how they will be involved in care, care planning and decision making.
• All patients have the right to receive visitors. CaroMont Health will not restrict, limit or deny visitation privileges based on age, culture, language, physical or mental disability, socioeconomic status, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
• Visitation is open to virtually anyone – a spouse, domestic partner (including a same-sex domestic partner), another family member or friend. CaroMont Health will ensure that all visitors enjoy full and equal visitation privileges consistent with the patient’s preferences.
• The patient has the responsibility to inform the staff of any visitor(s) they would like to be asked to leave.
• CaroMont Health will allow a family member, friend or other individual to be present with the patient for emotional support during the course of the hospital stay.
• CaroMont Health will allow for the presence of a support individual of the patient’s choice unless the individual’s presence infringes on others’ rights, safety or is medically contraindicated. The support person may or may not be the patient’s surrogate decision maker or legally authorized representative. 

Visitor Guidelines

CaroMont Health supports open visitation in all facilities. However, for the safety and well-being of our patients, visitors and employees, visitation may be limited or restricted when it is clinically necessary.

Beginning Tuesday, January 14, 2025, the following visitor restrictions are in place. 

CaroMont Health hospitals: CaroMont Regional Medical Center, CaroMont Regional Medical Center-Belmont and CaroMont Regional Medical Center-Mount Holly (all units including emergency department and labor and delivery)

 All visitors must meet the following criteria:

• Be 13 years of age or older. 
• Have no symptoms of respiratory illness (cold, flu, RSV, COVID-19). 
• Have not tested positive for COVID-19 in the last 10 days or have a pending COVID-19 test. 

CaroMont Medical Group: Physician offices, Urgent Care centers and outpatient clinics

• To help ensure adequate space in reception areas and exam rooms, patients are asked to limit visitors to only necessary caregivers and immediate family members. 
• Patients (and caregivers) who are seeking care for respiratory illness are asked to wear a mask when inside any CaroMont Medical Group clinic or facility. 
• Patients who have symptoms of respiratory illness but are seeking care for unrelated health needs are asked to call the clinic prior to their appointment; non-urgent appointments may be temporarily postponed until respiratory symptoms subside. 

Masks are optional for employees and visitors in CaroMont Health facilities but are encouraged for those with compromised immune systems and those seeking treatment for respiratory illnesses. Patients may request that CaroMont Health care teams wear masks during any care encounter. 

North Carolina’s No Patient Left Alone Act

CaroMont Regional Medical Center complies with North Carolina’s No Patient Left Alone Act (NPLAA). The statute is available here.

Patients and families who believe a violation of the NPLAA has occurred may reach out to the individuals responsible for investigating NPLAA visitation violations:

• At CaroMont Regional Medical Center, please call 704.834.2694 and ask to speak with a Patient Representative.
• Individuals may also contact the North Carolina Department of Health and Human Services at 800.662.7030 and ask to speak with the Clinical Administrator.
• Individuals may also contact The Centers for Medicare and Medicaid Services, Region 4 at 404.562.7888 and ask to speak to the Regional Director.