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Visitor Restrictions

CaroMont Health endorses open visitation. However, for the safety and well-being of our patients, visitors and employees, visitation may be limited or restricted when it is clinically necessary or reasonable.

The following visitor restrictions and screening requirements are in place for all CaroMont Health facilities.

Current Restrictions

Last Updated 1.11.23

CaroMont Regional Medical Center (Hospital Units) & Emergency Care Centers

All visitors must:

  • Be 13 or older and not have symptoms of COVID-19, flu or other respiratory illness.
  • Not have tested positive for COVID-19 in the last 10 days or have a pending COVID-19 test.
  • Comply with all guidance related to infection control processes and follow directions from staff. 
  • Visitors must remain in designated areas at all times.
  • Masks are strongly encouraged but not required for visitors. 

Adult patients requiring isolation for COVID-19:

  • Adult patients with COVID-19 requiring isolation may have one (1) visitor at a time.
  • Visitors must pass mandatory health screening prior to entering the hospital. We also strongly recommend compliance with all personal protective equipment (PPE) and infection prevention protocols.
  • To review full guidelines for visiting a patient with COVID-19, please click here.

Exceptions to hospital visitation restrictions:

Patients with the following conditions may be allowed additional visitors, as determined by the treating physician and facility leadership:

  • End of life circumstances
  • Certain communication barriers
  • Caregiver/decision making 

CaroMont Medical Group - Physician Offices and Urgent Care Centers, CaroMont Cancer Centers and Outpatient Departments

All patients and visitors must wear a well-fitting mask (cloth or surgical) inside these facilities. Vented masks, bandanas and neck gaiters are not allowed.

To help ensure adequate space in reception areas and exam rooms, patients are asked to limit visitors to only necessary caregivers and immediate family members.

If patients are experiencing symptoms of COVID-19 or have been exposed to someone with a suspected or confirmed case of the virus, they are asked to call before visiting any CaroMont Medical Group office or Urgent Care location.

North Carolina's No Patient Left Along Act

CaroMont Regional Medical Center complies with North Carolina’s No Patient Left Alone Act (NPLAA). The statute is available here.

Patients and families who believe a violation of the NPLAA has occurred may reach out to the individuals responsible for investigating NPLAA visitation violations:

  • At CaroMont Regional Medical Center, please call 704.834.2694 and ask to speak with a Patient Representative
  • Individuals may also contact the North Carolina Department of Health and Human Services at 800.662.7030 and ask to speak with the Clinical Administrator
  • Individuals may also contact The Centers for Medicare and Medicaid Services, Region 4 at 404.562.7888 and ask to speak to the Regional Director